Job Title: Outside Sales Representative
Location: Various (travel required)
Department: Sales
Reports To: General Manager
Posted On: 05/08/2023

Position Summary

We’re seeking a motivated Outside Sales Representative to grow sales with new and existing customers. You’ll serve as the face of the company—delivering excellent customer service, identifying leads, and managing key sales operations.

Key Responsibilities

Customer Service

• Regularly communicate with customers via visits, calls, texts, or emails.

• Provide updates on product availability, pricing, shortages, and substitutions.

• Share promotional materials and product samples to highlight features and benefits.

• Resolve customer concerns and manage complaints professionally.

• Occasionally perform emergency product deliveries when necessary.

Business Development

• Identify and contact prospective customers using multiple sources (directories, trade shows, online platforms, referrals, etc.).

• Guide new clients through the onboarding and credit application process.

• Educate new customers about the company's strengths (e.g., quality, reliability, safety standards).

• Attend trade shows and support marketing efforts such as flyers, events, and social media outreach.

Internal Coordination

• Participate in morning order processing and help verify order accuracy.

• Maintain a daily action plan with target goals and submit sales reports.

• Collaborate with purchasing, production, and delivery teams to support customer needs.

• Assist with inventory checks and HACCP/sanitation tasks as required.

• Submit monthly expense reports.

• Maintain company vehicle, if one is assigned.

Accounts Receivable

• Monitor and follow up on customer payments and outstanding balances.

• Conduct in-person collections when necessary.

• Facilitate and process product returns and ensure customer satisfaction.

• Ensure invoice statements are provided with all deliveries.

Other

• Perform additional duties as assigned.

Qualifications

• High school diploma or equivalent preferred.

• Experience in sales, customer service, or public presentations.

• Valid driver’s license with a clean driving record.

• Fluent in English (verbal and written); bilingual in Japanese, Chinese, or Korean highly preferred.

Skills & Abilities

• Familiarity with restaurant industry products and operations.

• Ability to identify and differentiate seafood species (a plus).

• Strong interpersonal and communication skills.

• Comfortable working cross-functionally with internal departments.

• Reliable, detail-oriented, and deadline-driven.

• Proficient with basic technology and mobile communication tools.

• Professional and courteous under all circumstances.

Work Conditions

• Variable work hours, including early mornings and some evenings.

• Exposure to outdoor conditions, refrigerated areas, and slippery surfaces.

• Must be able to lift up to 20 lbs occasionally and up to 10 lbs frequently.

If you’re enthusiastic about food, customer relationships, and growing your sales career in a fast-paced environment, we’d love to hear from you!